• Hardwired Power Strips with USB. Learn More

FAQ

Frequently Asked Questions

This site is guaranteed secure using the latest industry standard Secure Socket Layer (SSL) technology, the information you sent via the internet is safe.

Yes, powerstrips.co would like to make your shopping an easy and pleasant experience. Our customers’ privacy is the utmost importance to us. We respect your privacy and we assure you that your information will be maintained and used responsibly. All of your information that you provide to us will be maintained in private on secure web server and internal system. We guarantee that we will not release any of your personal information to any other party. We want you to feel comfortable that your personal information will be kept completely safe with us.

We accept Paypal, Visa, Mastercard, American Express, Discover card, Money order & Cashier check, and of course, company checks if you have established an account with us.

No, we do not take CODs.

We only charge Californian customers, either billing or shipping address in California, a sales tax of 8% currently.

In-stock items are shipped the same day if order is received and payment cleared before 15:30 Pacific Time, or the next business day. However, items and quantity may be subject to availability. For back ordered items, please contact us for shipment information.

We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday deliveries (please see below), please contact us to make special arrangement. Additional charge may apply.

Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance at checkout.

Normally, we use Fedex Ground service that does not deliver on Saturdays. In case you do wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $18 (PER PACKAGE) in addition to the express charge.
For instance, if you want your order to be delivered on Saturday, when you place your order
on Wednesday, you will need to use 3-Day Express service, + $18 per package; or
on Thursday, you will need to use 2-Day Express service, + $18 per package; or
on Friday, you will need to use Next Day Express service, + $18 per package
In all such cases, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.

No, we do not ship to P.O. Box address. We charge an additional $2.50 service fee per shipment on top of postage for shipping our items through USPS, domestic or international.

Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.

Yes, we do ship to most international destinations. We use the US Postal Service for international shipping; Fedex Ground Service to Canada and Mexico, or UPS at the request of our customers.

To some destinations, such as Canada, if we use Fedex Ground service, we would like to ask our customers’ favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.

Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.

Yes, we offer limited warranty on the items that we sell.
1 (one) year (365 days) after the date of sale for all power strip and hardwired power strips, we may choose to exchange or replace for the same item if there is a quality issue. Please click here for the detailed Product Warranty Information.

On sale items may not be covered by this warranty, usually sold as is.

If you need to return for refund, please see below for more details.

All items, merchandise may be returned within 30 days after you receive your order.
See below for detailed guidelines:

How to Return:
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone or email, an RMA # will be generated for you.

Please note that if you do not have an RMA #, your package may be refused and item non-returnable.

Please mark on the return package(s) the RMA #, and send to us, shipping prepared, to the following address:

Customer Service
1940 E Locust St Ste K
Ontario, CA 91761-7674
909.628.5099

– All item(s) must be in the original packaging.
– All returned item(s) must be accompanied by the original sales invoice.
– Clearance or “As is” items are non-returnable or non-refundable.
– Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
Shipping charges for exchanges and/or returns will be at the customer’s expense unless the item received was a shipping error on our part and/or defective item(s). We recommend you ship the package back, freight prepaid, with carrier of your choice, to assure delivery. Original Shipping charges will not be refunded and we will charge 15% restocking fee, of the item’s original purchase value, excluding S&H.
In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
We reserve the right to charge more than 15% restocking fee in case of used or damaged items.

Please click the Contact Us link at the bottom of every page for our address, phone #, or to send us your inquiry through online Contact Form. Just let us know your questions and we will get back to you at our earliest convenience.

Please use the online Contact Form, fax (909.628.5007), or email to info@powerstrips.co your contact information, your business licenses and resale permit, banking information and trade references to us. Our account executive will get in touch with you.

Yes, we do. But there may be a minimum quantity requirement. Please contact us with your need, detailed specification, best with drawing. After we confirm that we could do the job for you with our quote on pricing and delivery time, we will need a written purchase order, or confirmation in written form, along with an advance payment. The amount or percentage of the advance payment varies from 15% to 50% of the order amount.

For obvious reasons, no ETL (the equivalent of UL) certification can be provided for any custom-made items.

Custom-made items are non-refundable. They cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem. Minor issues such as scratch or packaging damage during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit.