Frequently Asked Questions
We accept Paypal, Visa, Mastercard, American Express, Discover card, Money order & Cashier check, and of course, company checks if you have established an account with us.
We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday deliveries (please see below), please contact us to make special arrangement. Additional charge may apply.
Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance at checkout.
For instance, if you want your order to be delivered on Saturday, when you place your order
on Wednesday, you will need to use 3-Day Express service, + $18 per package; or
on Thursday, you will need to use 2-Day Express service, + $18 per package; or
on Friday, you will need to use Next Day Express service, + $18 per package
In all such cases, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.
Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.
To some destinations, such as Canada, if we use Fedex Ground service, we would like to ask our customers’ favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.
Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.
1 (one) year (365 days) after the date of sale for all power strip and hardwired power strips, we may choose to exchange or replace for the same item if there is a quality issue. Please click here for the detailed Product Warranty Information.
On sale items may not be covered by this warranty, usually sold as is.
If you need to return for refund, please see below for more details.
See below for detailed guidelines:
How to Return:
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone or email, an RMA # will be generated for you.
Please note that if you do not have an RMA #, your package may be refused and item non-returnable.
Please mark on the return package(s) the RMA #, and send to us, shipping prepared, to the following address:
1940 E Locust St Ste K
Ontario, CA 91761-7674
– All item(s) must be in the original packaging.
– All returned item(s) must be accompanied by the original sales invoice.
– Clearance or “As is” items are non-returnable or non-refundable.
– Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
Shipping charges for exchanges and/or returns will be at the customer’s expense unless the item received was a shipping error on our part and/or defective item(s). We recommend you ship the package back, freight prepaid, with carrier of your choice, to assure delivery. Original Shipping charges will not be refunded and we will charge 15% restocking fee, of the item’s original purchase value, excluding S&H.
In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
We reserve the right to charge more than 15% restocking fee in case of used or damaged items.
For obvious reasons, no ETL (the equivalent of UL) certification can be provided for any custom-made items.
Custom-made items are non-refundable. They cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem. Minor issues such as scratch or packaging damage during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit.