FAQ

 

-------------------------------------------------------------------- How to shop in this site?
-------------------------------------------------------------------- Is my transaction secured?
-------------------------------------------------------------------- Is my personal information secured?
-------------------------------------------------------------------- What forms of payment do you accept?
-------------------------------------------------------------------- Do you take COD?
-------------------------------------------------------------------- Do you charge sales tax?
-------------------------------------------------------------------- How about shipping method and shipping time?
-------------------------------------------------------------------- What if I'd like to receive my order on Saturday?
-------------------------------------------------------------------- Do you ship to a PO Box or different address?
-------------------------------------------------------------------- Do you ship internationally?
-------------------------------------------------------------------- Do you offer warranty on your products?
-------------------------------------------------------------------- What about your return policies?
-------------------------------------------------------------------- How do I contact you for other questions?
-------------------------------------------------------------------- We are a business, can we buy wholesale?
-------------------------------------------------------------------- Do you do custom-design, manufacture or OEM?
--------------------------------------------------------------------


How to shop in this site?

  1. Select the items you want to purchase, click "Add to Cart" button;
  2. You will notice your item is added to the Shopping Cart at the top. You can go on to browse other items, or, click the item or the down arrow under the Shopping Cart at the top, select "View Cart" or "Checkout".
  3. If after you click "View Cart" and realize you may need to add or edit the item(s) in your shopping cart, simply click "Continue Shopping" and do the above to come back here later.
  4. You can click the "Estimate Shipping & Taxes" to find out the shipping charges.
  5. Another box is popped up asking you to enter your state and enter your shipping zip code, and then click "Get Quotes" for S&H charges.
  6. Click "Apply Shipping" and the "Checkout". If you did not click "Estimate Shipping & Taxes", S&H will be calculated later when you checkout. Please note that depending on your shipping address, tax may occur.
  7. If you are a new customer, please choose either "Register Account" or "Guest Checkout" and then click "Continue". Fill out all the information, read our "Privacy Policy" and check the box; and then click "Continue".
  8. Read our "Terms & Conditions" and check the box, and then click "Confirm Ordre".
  9. Done! If your ordered item is in stock, it'll be on its way to you. Happy shopping!

Is my transaction secured?

This site is guaranteed secure using the latest technology of Secure Socket Layer (SSL) Industry Standard. All information sent via the internet is completely safe.


Is my personal information secured?

Yes, powerstrips.co would like to make your shopping an easy and pleasant experience. Our customer's privacy is the utmost importance. We respect your privacy and we assure you that your information will be maintained and used responsibly. All of your information that you provide to us will be maintained in private files on secure Web server and internal systems. All financial statement on this site is secured using Secure Socket Layer (SSL) Industry Standard. We guarantee that we will not release any of your personal information to any other party. We want you to feel comfortable that your personal information will be kept completely safe with us.


What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, Discover card, Money order & Cashier check, and of course, company checks if you have established an account with us.


Do you take COD?

No, we do not take CODs.


Do you charge tax?

We only charge Californian customers, either billing or shipping address in California, a sales tax of 8% currently.


How about shipping method and shipping time?

Most of the in stock items are shipped the same day if payment is received and cleared before 14:30 Pacific Time, or the next business day. However, quantity may vary subject to availability. For back ordered items, please contact us for shipment information.

We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For weekend deliveries (please see below), please contact us to make special arrangement. Additional charge may apply.

Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance when checkout.


What if I'd like to receive my order on Saturday?

Normally, we use Fedex Ground service that does not deliver on Saturdays. In case you do wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge.

For instance, if you want your order to be delivered on Saturday, when you place your order,
on Wednesday, you will need to use 3-Day Express service, + $15 per package;
on Thursday, you will need to use 2-Day Express service, + $15 per package; or
on Friday, you will need to use Next Day Express service, + $15 per package

In all such cases, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.


Do you ship to a PO Box or different address?

No, we normally do not ship to P.O. Box address. We charge an additonal $2.50 service fee per shipment on top of postage for shipping our items through USPS, domestic or international.

Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.


Do you ship internationally?

Yes, we do ship to most international destinations. We use the US Postal Service for international shipping; Fedex Ground Service to Canada and Mexico, or UPS at the request of our customers.

To some destinations, such as Canada, we would like to ask our customers' favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.

Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.


Do you offer warranty on your products?

Yes, we offer limited warranty on the items that we sell.

1 (one) year (365 days) after the date of sale, we may choose to exchange or replace for the same item if there is a quality issue. Please click here for the detailed Product Warranty Information.

If you need to return for refund, please see below for more details.


What about your return policies?

All items, merchandise may be returned within 30 days after you receive your merchandise.
See below for detailed guidelines:

How to Return:
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone or by filling out the online "Product Returns" page (by click "Returns" under "Customer Service" at the bottom). An RMA #  will be generated for you.

Please note that if you do not have an RMA #, your package may be refused and item non-returnable.

Please mark on the return package(s) the RMA #, and send to us, shipping prepared, to the following address:

edustry, inc.
Customer Service
1940 E Locust St Ste K
Ontario, CA 91761-7674
909.628.5099
909.628.5007 fax

- All item(s) must be in the original packaging.
- All returned item(s) must be accompanied by the original sales invoice.
- Clearance or "As is" items are non-refundable.
- Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
Shipping charges for exchanges and/or returns will be at the customer's expense unless the item received was a shipping error on our part and/or defective item(s). We recommend you ship the package back, freight prepaid, Fedex or UPS ground to assure delivery. Original Shipping charges will not be refunded and we will charge 15% restocking fee, of the item's original purchase value, excluding S&H.

In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.

In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.

We reserve the right to charge more than 15% restocking fee in case of used or damaged items.


How do I contact you?

Please click the Contact Us link at the bottom of every page for our address, phone #, or to send us your inquiry through online Contact Form. Just let us know your questions and we will get back to you at our earliest convenience.


We are a business, can we buy wholesale?

Please use the online Contact Form, fax (909.628.5007), or email to info@powerstrips.co your contact information, your business licenses and resale permit, banking information and trade references to us. Our account executive will get in touch with you.


Do you do custom-design, manufacture or OEM?

Yes, we do. But there may be a minimun quantity requirement. Please contact us with your need, detailed specification, best with drawing. After we confirm that we could do the job for you with our quote on pricing and delivery time, we will need a written purchase order, or confirmation in written form, along with an advance payment. The amount or percentage of the advance payment varies from 15% to 50% of the order amount.

For obvious reasons, no ETL (the equivalent of UL) certification can be provided for any custom-made items.

Custom-made items are non-refundable. They cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem (for instance, scratch or packaging damage that happens during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit).

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